Benjamin Joseph

Project Manager, Web Developer, L&D Specialist
benjaminpauljoseph@gmail.com

Skilled professional with a background in technology, project management and customer service. Proven experience in managing internal platforms, leading transformation projects, designing compliance courses, overseeing learning management systems and corporate training. Proficient in digital technologies, including web development and content management systems.


Experience

Website & Platform Manager

Dow Jones International, London
  • Spearheaded the redesign and relaunch of the company‚Äôs HR website, consolidated multiple internal websites, and migrated highly confidential legal/HR content to new platforms and AWS servers, resulting in substantial cost savings amounting to hundreds of thousands of dollars.
  • Manage the Learning Management System (LMS) for a multifaceted international company, delivering insightful data analytics on training and learning behavior across various business units.
  • Develope cost-effective compliance and internal training programs utilizing e-learning software such as Adobe Captivate and Articulate, leading to significant savings for the company.
  • Collaborate on the implementation of HR and SaaS platforms including ServiceNow, OneTrust, HR Acuity, Poppulo, and more, streamlining operations and enhancing organizational efficiency.
August 2022 - Present

Adjunct Lecturer

Rochester Institute of Technology, Remote
  • Develop course materials for the "Harmonica and the Blues" module, meeting educational goals that resonate with students.
  • Assess and grade student work, providing constructive feedback for improvement.
  • Use innovative teaching methods to adapt course materials and support diverse learning styles.
September 2021 - Present

Web Developer

Benjamin Paul Design, Remote
  • Design and develop responsive websites for small businesses, utilizing HTML, CSS, JavaScript, Bootstrap, Figma, Adobe Suite, WordPress, Github, AWS, Netlify and other web development tools.
  • Implement SEO best practices to optimize website visibility and ranking on search engines.
  • Collaborate with clients to understand their requirements and deliver customized solutions.
January 2020 - Present

AV and IT Support Engineer

News Corp, London
  • Managed meeting room installation project for News UK, demonstrating project management skills and coordination.
  • Provided AV/IT solutions for executives and external clients, showcasing technical expertise and client interaction skills.
April 2022 - August 2022

Online Project Coordinator and Music Instructor

Cornwall Music Service Trust, Truro
  • Planned and produced online music courses and content for MusicEL.org, demonstrating experience in content creation and management.
  • Co-managed the company's website and learning management system, showcasing proficiency in digital platforms.
January 2021 - April 2022

Director & Head Teacher

Homestead Music Lessons, Remote
  • Designed and built an online music teaching venture amidst the pandemic.
  • Engineered compelling social media ad campaigns, driving client conversion rates.
  • Recruited and oversaw a talented team of freelance music teachers, harmonizing their talents to enrich our teaching platform.
June 2020 - January 2021

AV/ IT Technician

Media Powerhouse, London
  • Installed and maintained AV and IT hardware and software, demonstrating technical proficiency in audiovisual and information technology systems.
  • Provided onsite support to clients including News UK, Royal Society of the Arts, and Macquarie Group, showcasing strong client interaction and troubleshooting skills.
August 2018 - August 2020

Manager and Bartender

Tropical Isle, New Orleans
  • Oversaw day-to-day operations, ensuring seamless service and maintaining high standards of customer satisfaction.
  • Developed and implemented strategic initiatives to optimize profitability and drive revenue growth in a competitive market environment.
  • Led a dedicated team, fostering a positive work culture and maximizing efficiency to meet and exceed revenue targets in the millions.
January 2011 - May 2014

Musician, Sound Engineer and Private Instructor

USA, UK, Switzerland, France and Remote
  • Source and negotiate bands for weddings and corporate events, curating memorable musical atmospheres.
  • Direct and coordinate a team of diverse musicians, ensuring seamless performances that leave lasting impressions.
  • Deliver versatile and polished musical performances across different styles and instruments, enriching events with captivating melodies and rhythms.
May 2010 - Present

Education

University of London (SOAS)

Master of Arts
Ethnomusicology

University of Alabama

Bachelor of Arts
Music Production & Entrepreneurship


Skills

Programming Languages & Tools
  • ...

Skills
    • Strong customer service skills with experience in system migrations and customer support.
    • Proficient in managing digital platforms and data analysis.
    • Demonstrated adaptability in working across different time zones and cultures.
    • Proven track record in project management, goal-setting, and achievement.
    • Proficiency in HTML, CSS, JavaScript, Bootstrap, React, Python, SQL, Github, AWS, Adobe Suite, DaVinci Resolve, Generative AI and other languages, multimedia applications and SaaS products.
    • Fluent in project management styles and tools: Agile, JIRA, ServiceNow, Asana, Trello, and more.
    • Proficient in Google Suite and Microsoft Office Suite.
    • Native English speaker and basic French.
    • The ability to learn a new language, SaaS, platform, framework, UI, etc. in a very short time frame.